Privacy Policy for Melbourne Headache Solutions (MHS)

At MHS, accessible from, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by MHS and how we use it.

Information We Collect

The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.

If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.

When you register for an Account, we may ask for your contact information, including items such as name, company name, address, email address, and telephone number.

How We Use Your Information

We use the information we collect in various ways, including to:

  • Provide, operate, and maintain our website
  • Improve, personalize, and expand our website
  • Understand and analyze how you use our website
  • Develop new products, services, features, and functionality
  • Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes
  • Send you emails

Other Information Collected

In addition to the personal information you provide, Melbourne Headache Solutions may also collect non-personally identifiable information related to your use of our website. This includes information about your browsing habits, the type of browser you are using, your IP address, and the pages on our site that you visit. This information is used to improve the quality of our service and to provide general statistics regarding the use of the Melbourne Headache Solutions website.

Cookies and Web Beacons

Like many other websites, Melbourne Headache Solutions uses 'cookies' to enhance your experience, gather general visitor information, and track visits to our website. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the sites' or service providers' systems to recognize your browser and capture and remember certain information.

We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits, and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

Web Beacons

Web beacons are small graphic images or other web programming code that may be included in our website pages and e-mail messages. Web beacons or similar technologies may be used for several purposes, including, without limitation, to count visitors to our website, to monitor how users navigate the website, or to count how many e-mails sent were actually opened.

Third-Party Privacy Policies

 In the course of providing you with our services, we may use third-party service providers to perform various functions on our behalf. These third parties may include (but are not limited to) web hosting services, analytics providers, customer service platforms, and marketing partners. We do not, however, receive or store passwords for any of these Third Party Services when connecting them to the Services.


At Melbourne Headache Solutions, we prioritize your privacy and are committed to protecting your personal information. It's important to clarify that we do not collect any sensitive data about you. Sensitive data encompasses information related to your race or ethnicity, religious or philosophical beliefs, sexual life, sexual orientation, political views, trade union membership, health status, genetic, and biometric data. Additionally, we do not gather information regarding criminal convictions and offenses.

In instances where the law mandates the collection of personal data or as stipulated by the contractual agreement between you and us, failure to provide the required data upon request may impede our ability to fulfill our contractual obligations (such as delivering goods or services to you). Should you choose not to provide the necessary data, we may be forced to cancel a product or service you have ordered. In such cases, we will inform you accordingly at the time of cancellation.


At Melbourne Headache Solutions, we are committed to using your personal data responsibly and in compliance with applicable laws. We utilize your personal data under the following conditions:

  • To fulfill our contractual obligations to you.
  • To process data based on your explicit instructions.
  • When it aligns with our legitimate interests or those of a third party, provided your rights and fundamental freedoms do not outweigh these interests.
  • To adhere to legal or regulatory requirements.

We typically do not depend on consent as the basis for processing your personal data, except when sending marketing communications to you through email or SMS. You always have the freedom to withdraw your consent for marketing communications at any time. This can be done by reaching out to us through the contact form available on our website or by adjusting the privacy settings in your profile.

Data Security Measures

At Melbourne Headache Solutions, we are dedicated to safeguarding your personal data. We've implemented robust security measures to prevent your personal data from being lost, misused, accessed without authorization, altered, or disclosed. Access to your personal data is strictly limited to our employees, agents, contractors, and other third parties who need to know this information to perform their roles. They will process your personal data solely based on our instructions and are bound by confidentiality obligations.

We have established protocols to manage any suspected data breaches effectively. Should any breach occur, we will notify you and any relevant regulatory body as required by law.

Data Retention Policy

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including meeting any legal, accounting, or reporting obligations. In determining the appropriate retention period, we consider the volume, nature, and sensitivity of the data, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process your data and whether these purposes can be achieved through other means, along with legal requirements.

For tax purposes, laws mandate that we keep basic information about our customers (including Contact, Identity, Financial, and Transaction Data) for six years after they cease being customers.

Under certain conditions, we may anonymize your personal data for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.

Your Rights

You have several rights under data protection laws regarding your personal data, including the rights to:

  • Request access to your personal data.
  • Request correction of inaccuracies in your personal data.
  • Request deletion of your personal data.
  • Object to the processing of your personal data.
  • Request restriction on processing your personal data.
  • Request the transfer of your personal data.
  • Withdraw consent at any time.

There are no fees for accessing your personal data (or exercising any other rights). However, we may charge a reasonable fee for requests that are unfounded, repetitive, or excessive, or we may refuse to comply with such requests.

We may need specific information from you to confirm your identity and ensure your right to access your data (or to exercise any other rights). This is a security measure to prevent personal data from being disclosed to unauthorized individuals. We may also contact you for more information regarding your request to expedite our response.

We aim to respond to all legitimate requests within 30 days. For complex or multiple requests, it may take longer than 30 days. If this is the case, we will notify you and keep you updated.

Third-Party Links

Our website may include links to third-party websites, plugins, and applications. Engaging with these links may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. We encourage you to read the privacy notice of every website you visit upon leaving our site.


You have the option to set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, be aware that some parts of this website may not function properly. For more details on the cookies we use, please refer to our  Cookie Policy.

Age Restrictions

By providing us with your data, you confirm that you are over 13 years of age.

Contacting Us

For any inquiries about this Privacy Policy, our data practices, or if you wish to exercise your statutory rights, please contact us through the support/contact form on our website.


By using our website, you hereby consent to our Privacy Policy and agree to its terms.